FAQ

Welcome to the Relaxation Zone!  It is our pleasure to serve you!  To ensure you and all those around you reap the full benefits of Chrysalis, Our Team works to maintain a calm and peaceful environment for all our guests.  It is our goal to respect the privacy and tranquility of everyone who steps through our doors.  We therefore ask that you turn off your cell phone or pager when entering our environment.  Sit back, savor a herbal tea and enjoy a magazine before we whisk you off to your service!

Spa Etiquette

To ensure you fully enjoy your spa experience at Chrysalis Spa & Skin Care Centre, we ask that all guests respect the tranquility and peaceful environment our team endeavours.

Please turn off your mobile phone or put on silent.



Arrive on time or early for your appointment to avoid having your reserved time cut short.



Give the therapist feedback of your comfort and special troubled areas

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Share public space respectfully with other spa guests.



Relax, yet respect that the room must be prepared and used for the next client; know that you must vacate treatment room upon completion of service within a reasonable amount of time.



Do not bring young children and leave them unattended, this is very disruptive to other spa goers and unsafe for children.



Gratuities are not included in the price of the service. Gratuities are not expected but appreciated and based according to your experience and desire to do so.

Cancellation Policy

Thank you for reserving time to spend with us at Chrysalis Spa & Skin Care Centre. We appreciate 24 hours notice if you must cancel or reschedule your appointment.

Group bookings or individual appointments over 3 hours will require 48-72 hours notice for cancellation. We regret a service fee at 50% of the service price may be charged without ample notice. A credit card number will be required to hold your reservation.

Reservations

It is recommended that you reserve an appointment with us in advance to accommodate the time that works best for you. Walk-in appointments will be honored if possible, but availability will depend on pre-scheduled appointments.