If you have any questions, please don't hesitate to contact us. Our hours of operation are posted here.
By email: email@example.com
By telephone: 1-902-446-3929
Damaged Parcel or Defective Merchandise
We will replace any defective item as well as any item damaged during shipment once the item has been returned to us.
Damaged items must be returned to us in the original package with original packing materials.
We will cover the cost of shipping for the returned merchandise.
We do not accept returns or exchanges of products that have been unsealed, opened and/or used.
For hygienic reasons we do not accept returns on makeup or makeup brushes unless there is a manufacturing defect.
Returns are accepted on unopened, unused merchandise in the original condition and packaging within 14 days of purchase.
*With the exception of makeup and brushes.
Shipping charges are non-refundable.
If you experience an allergic reaction to any product this must be reported within 72 hours of use.
We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed.
Please note that a doctor's note and or photos may be required.
*Any complaint regarding a problem with your delivered order (missing product, incorrect product, damaged merchandise etc.) must be made within 3 days of receiving your parcel.
*Refunds may take up to 10 business days to appear on your credit card or PayPal account
Information listed about the products on this website is based on information provided from the individual product manufacturer.
Any claims and suggestions on Chrysalisspa.com are supplied as informative and are in no way meant to replace the advice of a physician.
Terms and Conditions
Before using the Chrysalisspa.com website you must read, understand, and agree to be bound by the following terms and conditions. By using Chrysalisspa.com you signify acceptance of these terms. Chrysalis Spa & Skin Care Centre Inc. reserves the right to modify these terms without notice, at its sole discretion. Those changes go into effect upon being posted to this page.
* When placing an order you agree and accept that you must be the authorized owner of the credit card or Paypal account used for payment.
* By placing an order you agree to accept the shipment of goods and pay in full as per the invoice.
* By placing an order you accept that returns will only be accepted in the case of defective products or allergic reaction. Other returns are only accepted unopened and are subject to a 15% re-stocking fee plus the cost of return shipping.
* By placing an order you accept responsibility for paying any taxes applicable on your order.
* We reserve the right to refuse orders if we deem them to be likely fraud.
* You accept that all prices are in Canadian dollars.
* You accept that product claims and information are provided by the manufacturer and are not warranted by Chrysalis Spa & Skin Care Centre Inc.
* You accept that the Chrysalisspa.com website is provided as is and we are not responsible for any damages caused by using it.
Effective as of July 1, 2012.
We use Canada Post for all of our shipping. There is a flat charge of $5 for shipping. We will e-mail tracking details for your package once the items are shipped.
Security of Personal Information
We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance to Chrysalis Spa & Skin Care Centre Inc
We have prepared this Privacy and Security Statement to let you know about how we collect, use, disclose and otherwise manage the personal information you entrust to us.
When you provide personal information to us, you are consenting to the manner in which Chrysalis Spa & Skin Care Centre Inc. collects, uses, discloses and otherwise manages your personal information, as set out below.
We may collect personal information that you provide us when you:
· Purchase, order, return, exchange or request certain information about our products and services;
· Visit or register with our website or participate in another feature of our site, such as online purchasing;
Chrysalis online shopping:
When you purchase products and services we will collect your pertinent information from our client consultation form and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us as well as to improve our product and service offerings.
When you return previously purchased merchandise or request a refund or exchange, you will be asked to give your name, address, phone number and the reason for the return. We collect this information to help prevent fraud and assist us in determining quality control issues.
How Secure Is My Personal Information on the Chrysalis Spa E-Commerce Site?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. Chrysalis uses Pay Pal, one of the most credible companies on the internet. It's important for you to protect against unauthorized access to your password and your computer.
Disclosure of Personal Information
Chrysalis Spa & Skin Care Centre Inc. will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (Canada Post, or other delivery companies we or you select). Our delivery service providers are prohibited from using your personal information for any purpose other than making the delivery.
Sale of Business:
Chrysalis Spa & Skin Care Centre reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.
Legal: Please note that Chrysalis Spa & Skin Care Centre must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.
Prices are subject to change without notice. We strive to keep the prices low and competitive.
Additional Information About Our Websites
Visiting our sites: In general, you can visit our sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our sites.
Cookies: Our sites use a technology called "cookies". A cookie is a tiny element of data that our sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our sites, these cookies:
1. May let us know who you are
2. Are necessary to access your account information (stored on our computers) in order to deliver products and personalized services
3. Will provide us and our service providers with information that we will use to personalize our sites in accordance with your preferences.
Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our sites, you will limit the functionality we can provide when you visit our sites.
Third party links: Our sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
Chrysalis Spa & Skin Care Centre Inc. provides links to third-party websites as a convenience to the user. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Spa Boutique cannot ensure or warrant the security of any information you transmit to us on our sites.
How to Contact Us
We want to assure you that Spa Boutique is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by:
· Calling us 1-902-446-3929
· E-mailing us at firstname.lastname@example.org
· Writing to us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request)
Chrysalis Spa & Skin Care Centre
5521 Young Street